jet99 Terms & Conditions

1. Introduction and Acceptance

Welcome to jet99, Bangladesh's trusted online gaming platform offering cricket betting, live casino, and slots. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and jet99 ("we", "us", or "the Platform") governing your access to and use of the jet99 website, mobile interface, and all associated services.

By creating an account, logging in, making a deposit, or placing any wager on jet99, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the jet99 platform.

These Terms apply to all users, regardless of whether they access the platform via desktop browser, mobile browser, or any application interface. jet99 reserves the right to modify, suspend, or terminate any service at its sole discretion.

2. Eligibility Requirements

To register and participate on jet99, you must meet all of the following eligibility criteria without exception:

• You must be at least 21 years of age (21+ only). jet99 strictly does not permit access to individuals below this age threshold.
• You must be a natural person (not a corporation, trust, or automated bot) with full legal capacity to enter into binding agreements.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited under applicable local laws.
• You must not be a current employee, contractor, or close family member of an employee or contractor of jet99 or any of its affiliated suppliers.

jet99 performs identity verification checks as part of our Know Your Customer (KYC) process. We may request documentation such as a valid National ID card (NID), passport, or other government-issued identification to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension or termination.

3. Account Registration and Security

Each player is permitted to hold exactly one (1) account on jet99. Creating multiple accounts, using someone else's account, or accessing another player's account without their consent are all strictly prohibited and will result in immediate permanent suspension of all associated accounts and forfeiture of any balances therein.

Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. jet99 will never contact you to ask for your password. You must notify our support team immediately if you suspect unauthorized access to your account. jet99 cannot be held liable for losses arising from your failure to secure your login credentials.

• Use a strong, unique password that is not shared with any other online service.
• Never share your login details, security codes, or one-time passwords (OTPs) with any third party.
• Log out from shared devices after every session to prevent unauthorized use.

Account Verification (KYC)

jet99 may require identity verification at any point during the account lifecycle, including at registration, before processing a withdrawal, or following a security review. Documents may include a National ID card (NID), utility bill, or bank statement. All submitted documents are handled in accordance with our Privacy Policy and applicable data protection standards.

4. Deposits and Withdrawals

jet99 supports a range of locally trusted payment methods to make funding and withdrawing from your account as convenient as possible for players based in Bangladesh. All monetary amounts are transacted in Bangladeshi Taka (৳ BDT).

Accepted Payment Methods

We currently accept the following payment channels for deposits and withdrawals:

• Mobile banking: bKash, Nagad, Rocket, and Upay
• Internet banking: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank
• Card payments: Visa and Mastercard (subject to availability)

Withdrawal Processing

Withdrawal requests are typically processed within 30 minutes during operational hours (24/7). jet99 reserves the right to delay or refuse a withdrawal pending completion of KYC verification, investigation of suspected fraud, or fulfillment of applicable wagering requirements on bonus funds.

Players may only withdraw funds to a payment method that they own and that has been used for a prior deposit on the account. Withdrawals to third-party accounts are not permitted. Minimum and maximum withdrawal limits apply and are displayed in the cashier section of your account.

5. Bonuses, Promotions, and Wagering Requirements

jet99 offers a variety of bonuses and promotions including welcome bonuses, reload bonuses, free spins, and seasonal offers tied to events such as Eid, Pohela Boishakh, the BPL, IPL, and T20 World Cup. All bonuses are subject to the following general conditions unless a specific promotion states otherwise:

• Each bonus is available once per player per promotion period unless explicitly stated as a recurring offer.
• Wagering requirements (rollover) must be met before bonus-derived winnings can be withdrawn. The applicable rollover multiplier is stated in the individual promotion's terms.
• Bonuses have an expiry period. Any unclaimed or un-wagered bonus funds after the expiry date will be automatically removed from your account.
• jet99 reserves the right to withdraw, alter, or cancel any promotion at any time. In the event of a dispute regarding bonus eligibility or calculation, jet99's decision is final and binding.

Bonus abuse — including but not limited to opening multiple accounts to claim the same bonus, exploiting technical glitches, or colluding with other players — will result in immediate account suspension and forfeiture of all bonus funds and any associated winnings.

6. Betting and Gaming Rules

All bets placed on jet99 are subject to the specific rules of each game or sport. It is the player's responsibility to understand the rules of any game before placing a wager. jet99 provides game rules within the platform for reference.

Bets are final once confirmed. jet99 reserves the right to void bets in circumstances where there has been a technical error, data feed failure, or manifest pricing error. In such cases, the wagered amount will be returned to the player's account. Players whose accounts show irregular betting patterns consistent with arbitrage or exploitation of pricing errors may have their bets voided and accounts reviewed.

Cricket Betting Specifics

For cricket markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches, the following additional rules apply:

• If a match is abandoned, interrupted, or postponed and cannot be completed within 48 hours of the original scheduled start time, all bets on that match will be voided and stakes returned.
• In-play bets are subject to live odds that change continuously. jet99 uses real-time data feeds; slight transmission delays are possible. Bets placed after a significant in-game event (e.g., a wicket falling) but before the odds update may be voided at jet99's discretion.
• Maximum stake limits per market are set by jet99 and may be adjusted at any time based on player account status, market conditions, or risk management considerations.

7. Prohibited Activities

The following activities are strictly prohibited on the jet99 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and, where applicable, reporting to relevant authorities:

• Using the platform to launder money or finance illegal activities.
• Using automated bots, scripts, or software to interact with the platform in a manner not intended for human players.
• Colluding with other players to gain an unfair advantage in games or on betting markets.
• Exploiting software bugs, glitches, or technical vulnerabilities to generate an unearned financial gain.
• Making abusive, harassing, or threatening communications toward jet99 staff or other players via support channels.

jet99 employs automated fraud detection systems and human review processes. Any account found to be in breach of these prohibited activities will be permanently closed without prior notice.

8. Intellectual Property

All content on the jet99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the exclusive property of jet99 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, or in any way exploit any of the content on the platform without the prior written consent of jet99. Unauthorised use may give rise to a claim for damages and may be a criminal offence under applicable law.

9. Privacy and Data Protection

jet99 is committed to protecting your personal data. We collect, process, and store personal information in accordance with our Privacy Policy, which forms an integral part of these Terms. By agreeing to these Terms, you also consent to the collection and processing of your personal data as described in our Privacy Policy. We use industry-standard SSL encryption to protect data in transit and apply strict access controls to data at rest. We do not sell your personal data to third parties.

10. Limitation of Liability

To the fullest extent permitted by applicable law, jet99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, even if jet99 has been advised of the possibility of such damages.

jet99's total aggregate liability to any player for any claim arising under these Terms shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim. jet99 does not guarantee uninterrupted, error-free access to the platform and shall not be liable for losses arising from temporary outages, maintenance windows, or third-party service disruptions.

11. Responsible Gaming

jet99 is firmly committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment, never a financial necessity or a source of distress. We offer players a range of responsible gaming tools including deposit limits, session time limits, cooling-off periods, and self-exclusion. Players who feel their gambling may be becoming problematic are encouraged to contact our support team at any time — we are available 24/7 and can help set up protective measures on your account.

This platform is strictly for players aged 21 and above. If you believe a minor may have accessed your account, contact support immediately. For more information on our responsible gaming commitment, please visit our dedicated Responsible Gaming page.

12. Amendments to These Terms

jet99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will endeavour to provide reasonable advance notice via the platform or via the email address registered to your account. Your continued use of the jet99 platform following the effective date of any amendment constitutes your binding acceptance of the revised Terms.

We recommend that you review these Terms periodically to stay informed of any updates. The date at the top of this page reflects the most recent revision. Previous versions of these Terms are archived and available upon written request to our support team.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising from or in connection with these Terms or your use of the jet99 platform, you agree to first attempt to resolve the matter informally by contacting our support team. jet99 aims to resolve all player disputes within 5 business days. If a dispute cannot be resolved informally, the parties agree to submit to binding arbitration. Nothing in this clause limits jet99's right to seek injunctive or other equitable relief in a court of competent jurisdiction.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team. We are available 24/7 and aim to respond to all queries within 30 minutes.

Email: [email protected] (plain text — not a clickable link). Response time: under 30 minutes. Available 24 hours a day, 7 days a week, including Bangladesh public holidays.