jet99 Privacy Policy

1. Introduction

jet99 ("we", "our", or "the Platform") is committed to protecting the privacy and security of all users who access our online gaming services at jet99.org. This Privacy Policy explains in plain language what personal data we collect from you, why we collect it, how we use and store it, and what choices and rights you have regarding that data.

By registering an account and using the jet99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy applies to all users regardless of their location, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

When you register, interact with, or use any feature of the jet99 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national identification number, and age verification documents confirming you are 21 years or older.
• Contact information: email address, mobile phone number, and residential address (district and city within Bangladesh).
• Account and activity data: username, password (stored as a secure hash), login history, session duration, game history, betting records, bonus usage, and wagering activity.
• Financial information: deposit and withdrawal records, transaction identifiers associated with bKash, Nagad, Rocket, Upay, Visa, or Mastercard payments, and account balance history.
• Technical data: IP address, device type, browser type and version, operating system, referring URLs, and cookie or session identifiers used to maintain your authenticated session.

3. How We Use Your Information

jet99 uses the personal data it collects strictly for legitimate purposes directly related to the delivery and improvement of our gaming platform. Specifically, your information is used to:

• Create, verify, and maintain your player account, including confirming that all registered users are aged 21 or above as required for responsible gaming.
• Process your deposits and withdrawals through supported payment channels including bKash, Nagad, and Rocket, and maintain accurate financial records for your account.
• Deliver personalised gaming experiences, recommend relevant cricket betting markets, slots titles, and live casino games based on your preferences and activity history.
• Send service-related communications including account notifications, transaction confirmations, security alerts, and promotional offers that you have opted to receive.
• Detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct, in accordance with our responsible gaming obligations.

4. Cookies and Tracking Technologies

jet99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how users interact with different sections of the site. Cookies are small text files stored on your device when you visit our platform. They do not grant us access to your device beyond what is necessary to maintain your session.

You may configure your browser to reject or delete cookies at any time. However, disabling essential session cookies may prevent certain features of the jet99 platform from functioning correctly, including the ability to remain logged in during a gaming session.

5. Data Sharing and Disclosure

jet99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share limited, necessary data with trusted third parties solely in the following circumstances:

• Payment processors: transaction reference data (not full account credentials) is shared with our payment partners such as bKash, Nagad, Rocket, and card processors solely to complete your requested financial transactions.
• Game providers: aggregated and anonymised session data may be shared with game studio partners such as Pragmatic Play, Evolution Gaming, and Spribe for technical performance and integrity purposes only.
• Legal and regulatory requirements: we may disclose your information when required to do so by applicable law, court order, or legitimate regulatory authority, to the extent strictly necessary to comply.

Outside of these limited scenarios, your personal data remains strictly within the jet99 platform and is not disclosed to any external party without your explicit prior consent.

6. Payment Processing and Financial Data

All financial transactions on the jet99 platform are processed through SSL-encrypted connections. When you make a deposit or initiate a withdrawal using bKash, Nagad, Rocket, Upay, or a debit/credit card (Visa or Mastercard), the full payment credentials are handled directly by the respective payment processor and are never stored in full on jet99's servers.

We retain transaction reference identifiers and amounts for accounting integrity, fraud prevention, and to comply with applicable legal record-keeping obligations. Sensitive payment authentication details such as full card numbers, CVV codes, and mobile banking PINs are never accessible to jet99 staff.

7. Data Security

jet99 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption on all data transmissions, secure password hashing, role-based access controls for internal staff, and routine security audits of our platform.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly via the contact details on their account. We encourage you to use a strong, unique password and to keep your login credentials confidential.

8. Data Retention

jet99 retains your personal data for as long as your player account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcement of our agreements. When data is no longer required for any such purpose, we securely delete or anonymise it in accordance with our internal data lifecycle procedures. You may request deletion of your account data at any time by contacting our support team, subject to any mandatory legal retention requirements.

9. Your Rights and Choices

As a user of the jet99 platform, you have meaningful rights regarding the personal data we hold about you. These rights include:

• Right of access: you may request a copy of the personal data jet99 holds about you, including your account information, transaction history, and communications log.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it through our customer support channel.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data. Account closure requests will result in anonymisation of your records within a reasonable timeframe.
• Right to withdraw consent: where data processing is based solely on your consent (such as receiving promotional communications), you may withdraw that consent at any time by updating your account notification preferences or contacting support.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable period. Note that exercising certain rights, such as erasure, may require account closure.

10. Children's Privacy

The jet99 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from any individual under the age of 21. If you are a parent or guardian and believe that a person under 21 has registered an account or provided personal data without your consent, please contact us immediately at [email protected]. Upon verification of such a report, we will promptly close the account and securely delete all associated personal data.

11. Changes to This Privacy Policy

jet99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their account email address. Your continued use of the jet99 platform following the posting of changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jet99 handles your personal data, our support team is available around the clock to assist you.

Email us at [email protected]. Our team responds within 30 minutes and is available 24/7, including during Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh.